Privacy Policy

Last Updated: December 21, 2024

Melting Magic Pvt. Ltd. ("we," "us," or "our") operates the website and business for handmade candles. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases from us.

1. Information We Collect

1.1 Personal Information

When you place an order or contact us, we may collect:

• Name and contact information (email, phone number)
• Shipping and billing address
• Payment information (processed securely through payment gateways)
• Order details and preferences
• Communication history with us

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent
• Referring website addresses

2. How We Use Your Information

We use the collected information for:

• Processing and fulfilling your orders
• Communicating about your orders via WhatsApp, phone, or email
• Providing customer support
• Sending promotional materials (with your consent)
• Improving our products and services
• Preventing fraud and ensuring security
• Complying with legal obligations

3. Payment Information

We use Razorpay and other secure payment gateways to process payments. We do not store your complete credit/debit card information on our servers. Payment information is encrypted and processed securely in compliance with Payment Card Industry Data Security Standards (PCI DSS).

4. Information Sharing

We do not sell or rent your personal information to third parties. We may share information with:

• Service Providers: Payment processors (Razorpay), shipping companies, and communication platforms (WhatsApp)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate security measures to protect your information:

• Secure Socket Layer (SSL) encryption
• Secure data storage and access controls
• Regular security assessments
• Employee training on data protection

6. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Request a copy of your data

To exercise these rights, contact us at meltingmagic.in@gmail.com

7. Cookies and Tracking

We use cookies to enhance your browsing experience. You can control cookies through your browser settings. Disabling cookies may affect some website features.

8. Third-Party Links

Our website may contain links to third-party websites (Instagram, WhatsApp, etc.). We are not responsible for the privacy practices of these websites.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children.

10. WhatsApp Communication

We use WhatsApp for order communications. By providing your WhatsApp number, you consent to receiving order updates and promotional messages through WhatsApp. You can opt-out anytime by messaging us.

11. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

For questions about this Privacy Policy or data practices:

Melting Magic Pvt. Ltd.
📍 Bhopal, Madhya Pradesh, India
📧 Email: meltingmagic.in@gmail.com
📞 Phone: +91 97558 48659
💬 WhatsApp: +91 97558 48659

14. Consent

By using our website and services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.